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Refund Policy

1. Introduction

This Refund & Payment Policy explains how Abstract CRM Freelancer, operated by Abhishek Soneji (“I”, “me”, “my”), handles payments, cancellations, and refunds for Services purchased or booked through https://www.abstractcrmfreelance.com/ (the “Website”).

My goal is to ensure transparency and fairness in all payment arrangements while maintaining a high standard of service and professionalism.

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2. Nature of Services

I provide bespoke CRM, automation, and digital consultancy services that are customised to each client’s specific business needs.
Because this work is tailored and often begins shortly after engagement, refunds are limited once project work has started.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the usual 14-day cancellation right does not apply once performance of a custom service has begun with the client’s agreement.

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3. Payments

  • Payment terms are specified in each individual proposal or agreement.

  • Invoices are typically issued at key milestones, monthly intervals, or on completion of agreed work.

  • Payment is due within 30 days of the invoice date unless otherwise stated.

  • Late payments may incur statutory interest and reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.

  • All payments must be made in GBP (£) by bank transfer or another agreed payment method.

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4. Refunds

Refunds are only issued in specific circumstances:

  • If I am unable to complete the agreed Services due to unforeseen circumstances and cannot offer a suitable alternative or reschedule; or

  • If you have paid for Services that have not yet commenced.

  • Once work has started, refunds are not normally available for completed or in-progress work, as time and expertise have already been invested.

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5. Project Cancellation by the Client

If you wish to cancel a project:

  • Notify me in writing as soon as possible via [insert email].

  • You will be invoiced for all work completed up to the date of cancellation.

  • Any partially completed work or unspent project time may, at my discretion, be credited toward future Services.

  • For ongoing monthly or retainer arrangements, you may cancel with 30 days’ notice, and billing will stop at the end of that period.

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6. Cancellation by Abstract CRM Freelancer

If, for any reason, I must cancel or am unable to deliver the agreed Services, I will:

  • Offer to reschedule the work to a mutually convenient time; or

  • Provide a pro-rata refund for any undelivered portion of the Services.

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7. Quality and Resolution

If you are not satisfied with the quality of a deliverable:

  • Please contact me within 14 days of delivery outlining the issue.

  • I will review the matter and, where reasonable, provide a revision or correction at no additional charge.

  • Refunds will only be considered if the deliverable cannot reasonably be corrected or completed as agreed.

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8. Non-Refundable Items

Refunds are not available for:

  • Work already completed or time spent on your project;

  • Consultations, discovery sessions, or strategic planning work;

  • Third-party software, tools, or licences purchased for your project;

  • Missed client meetings or delays caused by lack of client input or approval.

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9. Contact

All payment or refund queries should be directed to:

Abhishek Soneji
Abstract CRM Freelancer
Email: abstract.crm.freelance@gmail.com
Website: https://www.abstractcrmfreelance.com/

Each case will be assessed individually, in accordance with UK consumer protection laws and fair business practice.

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